Store info & Policies
We offer free shipping for all orders over $25.00 USD. For orders under $25, there is a flat-rate fee of $5.
We ship via USPS or UPS in the United States.
For orders outside of the United States, there is a flat-rate fee of $20.
For customers who want to order online and pick up in store, we do offer in-store pickup. Please wait until you receive confirmation from Walther Handmade before coming to pick up your order. Customers must provide confirmation of purchase when picking up order.
Pick up is available during business hours. Our store is open Tuesday - Friday 10AM - 4PM and Saturdays 10AM - 3PM.
* If in-store pickup is confirmed and a pick-up date/time is selected, but the customer does not show up, we will hold onto the purchased items for 7 days (1 week) after the scheduled pick-up time. After 1 week, we will cancel the order and return items to store merchandise.
Returns & Exchanges
Thank you for shopping with us! Please be aware that all purchases are final, No returns/exchanges will be accepted, nor refunds given.
If you are not satisfied with your purchase or if an item arrives damaged, we are here to help! Please contact us as soon as possible, so that we can review any issues together.
- Credit / Debit Cards
- Cash (in store only)
- Check (with ID / in store only)
We believe in giving what we can, when we can. As long as we are able, we donate 10% of our net monthly sales to organizations helping others, both in our local community and in our broader, crafting community. Some organizations that we donate to are: Handspun Hope, Warm Up America, Family Promise of Roane County, and more!
If you have any questions, please feel free to contact us!
Call us at: +1 865 432 1044
Email us at: Hello@Waltherhandmade.com
Submit a comment or question form at: www.waltherhandmade.com/contact